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| Accept returns: |
yes |
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| Buyer must return the product within: |
30 days |
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| Return shipping paid by: |
buyer |
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| Accepted condition: |
opened but not used |
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| Refund given as: |
money back |
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| Refund given within: |
30 days |
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| Restocking fee: |
no |
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Policy Details:
ELLIXURO RETURN POLICY
Return Requests
Please contact [email protected] within 30 days of delivery to request a return. Include your order number, the item you wish to return, and the reason for your request.
Change-of-Mind Returns
Items must be unused, in their original condition, and returned with their original packaging, accessories, and included components. Buyers are responsible for return shipping costs. Original shipping charges are non-refundable for change-of-mind returns.
Damaged, Defective, or Incorrect Items
Please contact us promptly if your item arrives damaged, defective, or incorrect. Include clear photos of the item and packaging to help us investigate. Ellixuro will arrange the appropriate resolution and cover necessary return shipping for a confirmed seller or product error.
Return Instructions
Contact us before shipping a return so we can provide the correct return address and instructions. Please do not use the address on the original package unless we confirm it. Keep your return tracking number and proof of shipment.
Refunds
Approved refunds will be issued to the original payment method within 30 days after we receive and inspect the returned item. Your payment provider may require additional time to post the credit.
Contact
[email protected]
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